👩‍💻

24/7 Customer Support Admin — No Days Off

Multi-channel support Slip verification • Case opening • Team escalation Fast response SLA

Pricing

Lite

Monthly

USD 2,171.00

Team: 4 admins

Supports 2 channels (e.g., LINE + Telegram)
First response SLA ≤ 5 minutes
Weekly summary report (CSV/PDF)

            Growth
            Monthly
          
USD 5,009.00

            Team: 7 admins + 1 super admin
          
Supports 4 channels (LINE, Telegram, Facebook, Live Chat)
First response SLA ≤ 3 minutes
Daily + weekly reports with KPIs (Response/Resolve/CSAT)

Elite

Monthly

USD 8,348.00

Team: 11 admins + 1 manager

Unlimited channels + priority queue management
First response SLA ≤ 1 minute
Deep-dive reporting + monthly insights & improvement plan

Clear service agreement Free onboarding Adjustable scripts & tone PDPA & role-based access

Included in all plans

📚

Standard scripts reply templates / case handling SOP / emergency messages

🧭

Cross-team escalation Finance / Tech / Marketing with status logs

🔐

PDPA guidelines personal data handling + role-based access

🧾

Performance reports core KPIs: Response, Resolve, CSAT (CSV/PDF)

Service scope

💬

Chat support LINE / Telegram / Facebook / Live Chat

🧾

Slip verification duplicate checks, anomaly alerts, timestamped confirmations

📂

Case creation & tracking CRM logging, case ID, status, owner assignment

↔️

Escalation by issue type (Finance / Tech / Marketing)

🛡️

Standards account/device usage rules and evidence logging

📈

Reporting daily/weekly summaries with concise insights

Workflow & delivery

Define SLA, supported channels, and brand tone
Set up case logging + access control, then train the team on scripts
Run 24/7 operations with reporting cadence
Monthly KPI review + improvement roadmap

Online 24/7